For purchases made in our retail store only:
If you’re looking to return or exchange your order of an in-store retail purchase, we're here to help! We offer returns or exchanges within 10 days of purchase. You can return your product to the retail store for store credit, a different product, or a refund to the original payment method.
Please note the following exceptions to our return and refund policy:
- Discounted items are final and cannot be returned or exchanged
- Returned items must have tags still on and be returned in the original packaging
- Returned items must have no visible signs of wear or use
- No refunds/exchanges on used items.
- No refunds/exchanges on microphones or harmonicas.